Dear Customer,

We at NFH ensure that you will reach to the highest satisfaction level by providing you utmost possible standards of services. Your feedback is important to us; we want to hear from you whether positively or negatively.

If you have any suggestion that you feel would improve our service standards, please feel free contacting us or if you feel dissatisfied with us in any way, please inform us so that we could address the issues so as to serve you better in the future.

To contact the Customer Complaints Officer, Please call: 17407421 or email to suggestion@nfh.com.bh or fill in a customer suggestion and complaint form and drop it into suggestion and complaint box at any of our branches. Also, you may have the option to approach the Company’s Customer Complaints Officer at the following address:

The Complaints Officer
NFH, P. O. Box 21774
Manama, Kingdom of Bahrain

We welcome your suggestions and complaints to enable us to enhance our quality of services and meet your expectations.  Please fill the below form and we will get back to you as soon as possible.

To submit your feedback, please click here
 
All the complaints received through forms (online), e-mail or in writing, will be acknowledged by writing to the customer along with a reference number within five working days of receipt of the complaint. Final response will be sent to customer in writing, explaining the position and Company’s decision within ‘Four weeks’ of receiving the complaint.
 
If you do not receive a reply from the Company within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Company’s final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s letter. You can submit the case through the ‘Complaint Form’ on the CBB’s website www.cbb.gov.bh